PrepLabs Support
Need help with PrepLabs: Ham Radio Exam Prep? Email us and a person will read it. PrepLabs is provided by Stonebridge Digital Studios LLC.
Contact us
Email support@bypreplabs.com.
It helps if you include:
- your PrepLabs username (never your password)
- your device and whether you use the iPhone, iPad, Android or web version
- what you were doing, and what happened instead
Feedback in the app
Have an idea, or spotted a question that looks wrong? Open the menu in the app and tap Feedback. It is anonymous: nothing identifies you, so we cannot reply to it. If you need an answer, or help with your account or a purchase, email us instead.
Purchases
Each license class is a one-time purchase. There are no subscriptions. On the web, payment is processed by Stripe; in the apps, by the App Store or Google Play.
Bought on the web? The unlock belongs to your PrepLabs account. Sign in with the same account on any device.
Bought in an app, and changed phones or reinstalled? Sign in with the same PrepLabs account, open any locked question pool, and tap Restore Purchases at the bottom of the unlock screen.
Refunds follow section 7 of our Terms of Service: purchases are final once the content is unlocked, except where the law requires a refund. App Store and Google Play purchases go through that store's own refund process: Apple or Google Play. If you believe you were charged in error, email support@bypreplabs.com and we will review it in good faith.
Delete your account
You can delete your account and its data yourself, at any time: see Delete your account. For your protection we cannot delete an account from an email request.